Search for a service, pick a verified professional, choose a date/time, and confirm. You’ll receive a confirmation email and your booking appears in your dashboard.
Go to My Bookings → select the booking → choose Edit or Cancel. Cancellation windows and fees are shown before you confirm.
Tip: If a professional is late or needs to reschedule, you’ll be notified in-app and via email with options to accept a new time or cancel per the policy.
You’ll see the total price, including any platform fees and applicable VAT, before checkout. Payments are processed securely through our payment partners.
Refunds: If you cancel within the eligible window or a pro cancels, refunds are issued according to the policy shown at booking. Refund timing depends on your payment method.
Need help with a charge? Contact us and include your booking ID and a brief description.
Reset your password via the Forgot Password link on the login page. Keep your details current under Profile → Settings.
Security tips: Use a strong, unique password; enable available security features; never share one-time codes or passwords with anyone.
Every professional goes through identity checks, qualification verification, and (where applicable) practical assessments before listing. Reviews from real customers add further transparency.
Note: Verification improves trust but is not a guarantee of outcomes. If something goes wrong, reach out—we’ll help mediate.
All interactions are encrypted. Select categories may include insurance options (displayed during booking). Ensure safe access to your location and clearly describe job requirements.
Wanted operates in Switzerland, supporting local professionals in major cities including Zurich, Geneva, Bern, and Lausanne. Availability may vary by service category.
Start by contacting the professional via your booking thread for quick fixes (timing, scope, minor issues). If unresolved, open a support ticket from the booking page—our team will review messages, photos, and notes to help resolve fairly.
Apply through Become a Professional. You’ll be asked for identification, qualifications, and (for some categories) references or practical assessment details. Keep availability and pricing updated to avoid cancellations.
To access, correct, or delete your data—or to object to processing—email us from your account email with your request and booking ID (if applicable). For details, see our Privacy Policy.
Try these steps: update the app/browser, clear cache, ensure a stable internet connection, and re-login. If the problem persists, send screenshots, device/OS info, and steps to reproduce.
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